Tech Support

• "Account Already Logged In" Message
• "Please close this program and run it again." Error
• "Renderer Creation Failed" error in Windows XP.

• ATI Rage Fury Maxx Video Card Issues
• ATI Video Card Issues

• Blurry and or Distorted - Windows XP

• Camelot is being updated.
• Camelot.exe will not run properly on my laptop, what can I do?
• Can Dark Age of Camelot be played in Windowed Mode?
• Can I have two sound cards in my PC and still play Dark Age of Camelot?
• Can I play DAoC on two computers using Internet Connection Sharing?
• Can I play the full version of DAOC by just downloading?
• Can Overclocking Cause Gaming Problems
• Connection Issues - Windows XP SP2
• Category:Connectivity Issue
• Constant game crashes with Windows 2000
• Contacting Tech Support
• Could My Network Card be Causing Link Death
• Could not complete product update Error
• Crash to Desktop - Shrouded Isles / Windows XP
• Crash to Desktop or "A serious error has occured"

• DAoC constantly freezes while playing.
• DAOC is running slow
• Diamond Viper Graphics Card Issues
• Category:DirectX Issue
• DirectX Requirements
• Disappearing Players
• Does Dark Age of Camelot support dual core processors?

• GeForce FX Issues
• GeForce Video Card Issues

• How can I copy my old character settings over to use after patch 1.88?
• How can I get DAoC working with Symantec Desktop Firewall?
• How can I get ZoneAlarm working with Dark Age of Camelot?
• How can I have different interface settings using two instances of the same game client?
• How can I install a test only version of DAOC
• How do I install my video driver?
• How do I remove Dark Age of Camelot so that I can do a fresh reinstall of the game?
• How does each category in the options menu affect gameplay?
• How many programs can I run at the same time as I play Dark Age of Camelot?

• I am experiencing errors, and I am having trouble playing Dark Age of Camelot. What can I do to be able to play this game?
• I am experiencing graphical corruption while playing Dark Age of Camelot. I am using a Voodoo 5 video card, what can I do?
• I am experiencing graphical corruptions within DAoC. I have an ATI Radeon based video card; what can I do?
• I am experiencing lag while playing Dark Age of Camelot. What can I do?
• I am experiencing some connectivity issues with my dial-up modem. Are there any special modem settings to check for stability?
• I am getting "Renderer Creation failed" with a Ati Radeon 7000 series card. What can I do?
• Update Error Key Files Missing
• I am going link dead and I run Norton Anti-Virus software on my PC. What can I do to prevent this?
• I am having a hard time seeing where I am in Dark Age of Camelot. What can I do?
• I am having an issue trying to log into my DAoC account. What may be the problem?
• I am having problems connecting to Dark Age of Camelot using my ISP - America Online. What can I do?
• I am having problems patching Catacombs.
• I am having problems with my SiS chipset regarding heavy fog effects within Dark Age of Camelot. What can I do to fix this issue?
• I am having technical difficulties when trying to play Dark Age of Camelot. I would like to speak to a technician on the phone. What is the correct phone number?
• I am having trouble installing the Gold edition from my CD-Rom. What can I do?
• I am having trouble installing the Platinum edition from my CD-Rom. What can I do?
• I am having trouble logging on, could my DSL/Cable router or firewall software be the problem?
• Error 301
• What program will allow me to view my saved screenshots?
• I am having troubles installing Trials of Atlantis from my CD-Rom. What can I do?
• I am only seeing tree stumps and not the trees themselves in Trials of Atlantis. I am using an ATi video card. What could be wrong?
• Error 308 in Vista
• I am receiving an Error 201/301 message. What can I do?
• I am receiving an I/O error when installing Shrouded Isles. What can I do?
• I am receiving an I/O error when installing the game. What can I do?
• I am running Dark Age of Camelot under WindowsXP and when I exit the game, instead of going back to the desktop, it simply reboots my machine. What can be causing this and what can I do?
• I am seeing strange visual artifacts around my mouse or not seeing my mouse at all, when playing Dark Age of Camelot. What can I do to correct this?
• I am stuck in windowed mode, how can I get it to full screen?
• I am unable to log in using my dial up connection. What may be the problem?
• I am using an ATi Radeon 9500, 9600, 9700 or 9800 series video card with the latest drivers and my PC reboots whenever I get to the character selection screen
• I believe my Windows XP environment has the firewall setting turned on which may be preventing me from running Dark Age of Camelot, how can I check this to turn it off?
• I can hear my Hard Drive making thrashing
• I can play DAoC for only 20 seconds or so before I crash out. What can be causing this, and is there a solution?
• I can select my character, but when the game starts my screen goes blank. What could be wrong?
• I can't find my user.dat, character.ini or screenshot files since the latest patch.
• I can't see my Champion Level experience bar.
• I cannot get online to play Dark Age of Camelot. My network card will either not properly install or it seems to be having a resource conflict with my video card or sound card. What can I do?
• I cannot get XFire to detect Camelot? What’s wrong?
• I cannot install Shrouded Isles from my CD-Rom drive. Can I copy the files to my harddrive?
• I cannot install Trials of Atlantis from CD. Can I copy the Trials of Atlantis CD files to my hard drive?
• I do not meet the minimum requirements for Shrouded Isles. Will I still be able to play?
• I feel that my video card may not be working to its fullest potential. Are there any tests I can perform to make sure?
• I get audio feedback on my PC when playing Dark Age of Camelot. I am using a VIA chipset and nVidia graphic card, what could be the problem?
• I have a BCM modem in my Gateway computer, and I constantly go link-dead. Is there anything that can be done?
• I have a Computer Gaming World DVD with a DAoC demo. What must I do to be able to install DAoC and play the trial offer?
• I have a GeForce 4 mx series video card. Will I be able to see the reflective water with this video card series?
• I have a new cable modem and DAoC drops me to my desktop. What could be the problem?
• I have a Riva TNT video card and am having visual problems with Shrouded Isles. What drivers are recommended for this video card?
• I have an iWILL motherboard, and I am crashing to desktop with Shrouded Isles. What can I do?
• VIA chipset
• I have been trying to use the quick entry feature to login to the game, but it keeps dumping me back to Windows. What can I do?
• I have installed the latest Nvidia drivers for my GeForce based video card; however, I can no longer boot into Windows or boot into Safe Mode. What can I do?
• I have lost my disks. Is there any other way to install the game?
• I have noticed that there is now a performance section in the options menu. What exactly are these options and what do they do?
• I have Windows XP installed on my system, and it is running very sluggish on my PC with DAoC. Is there anything that I can do?
• I receive a message with the error ‘cannot write to debug.log’ and then the game crashes.
• I recently upgraded my Voodoo graphics card to a GeForce card and am unable to play the game without: crashing to the desktop, having distorted graphics or simply not being able to load the game. What can I do to resolve this?
• ERROR 201
• I want to play Dark Age of Camelot on two computers at the same time. What must I do?
• I was told to update to the Detonator XP v45.23 drivers for my GeForce video card, but I do not have Windows XP. What should I use instead?
• I would like to remove some of my startup items in Windows 2000, but I am not sure how to do this. How do I go about doing this?
• I'm crashing to the desktop in Darkness Rising when using an ATI video card.
• I'm having problems downloading Darkness Rising and/or I'm getting a "file corrupt" error when installing.
• I'm having problems installing Catacombs.
• I'm having problems installing the Epic edition.
• I'm receiving a message "LOGIN caused a general protection fault in module DIBENG.DLL" when I attempt to log on. What can I do to resolve this?
• I'm using an ATI video card and crashing to the desktop in Camelot City when running Darkness Rising.
• If I do not meet the full minimum TOA system requirements can I still play?
• If I have to format the harddrive on my home computer will I lose my character(s) and all other settings, or will they be saved?
• Improving System Performance within DAoC
• Install Sound Card Driver
• Category:Installation Issue
• Category:Interface Issue
• Is Dark Age of Camelot supported under the Windows 2003 Server platform?
• Is it possible to play on the European servers with a U.S. version of the game?
• Is it possible to play on the U.S. servers with a European version of the game?
• Is Shrouded Isles required to play Trials of Atlantis?
• Is there anything that I can do to help system and online performance for Dark Age of Camelot?

• Key files are missing

• Lag in Frontiers
• Category:Lag/Slowdown Issue
• LDing whenever I release or zone
• Lost Connection During Patching

• Category:Misc Hardware Issue
• My AMD PC locks up/crashes when playing Dark Age of Camelot, what could be the problem?
• My character's movements appear choppy. What could the problem be, and how can I resolve this?
• My compass is missing from the game. I am using a 3dFX Voodoo card. What can I do?
• My computer freezes at the loading screen/bar when I try to log in.
• My Dark Age of Camelot game freezes frequently. I have a DELL system with a Rage 128 Ultra video card. What can I do?
• My Dark Age of Camelot graphics are blurred and distorted. What can i do?
• My Dark Age of Camelot installation does not complete entirely. What could the problem be?
• My firewall is asking me for certain ports to be configured for Dark Age of Camelot. What must I do?
• My graphics are blurry and distorted in Trials of Atlantis using Windows XP. What can I do?
• My hard drive seems to be thrashing alot when playing Dark Age of Camelot. Is there anything I can do on my end to help improve my performance?
• My Microsoft Optical Trackball mouse cursor is skipping, what can I do?
• My patcher version is not the same as my DAoC client. Is this bad?

• Category:New Account Issue
• NForce Motherboard Issue
• Nvqtwk Errors

• Old Icons
• On the account registration screen, the data entry fields and the labels do not line up. What can I do to resolve this?
• On the character selection I don't see my character. I have a Radeon 8500. How can I fix this?

• Patch.bin error
• Category:Patching Issue
• Category:Performance
• Category:Performance Issue

• Send error:10054 why do i get this??
• Server Select Causes Freeze
• Sound Blaster Live! Issues
• Category:Sound Issue
• Symatec Desktop Firewall
• System Requirements

• Category:Tech Support
• The fields are blank or cutoff when signing up for a new account. What can I do?
• The game screen appears blurry, is this driver related?
• The paperdoll in my inventory window shows graphic "static" instead of a representation of my true character. How do I fix this?
• The sound effects and music in Dark Age of Camelot pop in and out and have a crackling sound to them. What can be causing this, and is there a solution?

• Under the Windows XP environment my sound effects and music keep cutting in and out while playing Dark Age of Camelot, is there anything I can do?
• Under Windows XP the game seems to be running sluggish. Is there anything I can do on my end?
• Upon installation of Dark Age of Camelot, it is telling me I do not have sufficient disk space to continue installation, what can I do and how do I find out how much Hard Drive space I currently have?
• Upon installation, it states my Trials of Atlantis CD-Key is invalid. What may be wrong?

• Category:Video Issue

• What address can I use to ping a Dark Age of Camelot game server?
• What are Anti-Aliasing and Anisotropic filtering and can I use these options with an ATI video card?
• What are Anti-Aliasing and Anisotropic filtering and can I use these options with an NVIDIA video card?
• What are the minimum and recommended system requirements for Catacombs?
• What are the minimum and recommended system requirements for Darkness Rising?
• What are the minimum and recommended system requirements for Labyrinth of the Minotaur?
• What are the minimum and recommended system requirements for Trials of Atlantis?
• What Chipset Does My Motherboard Use?
• What is a firewall and how will it affect my playing of Dark Age of Camelot?
• What is the max resolution I can run Dark Age of Camelot in?
• What Sound Card Do I Have?
• What Video Card Do I Have?
• What video cards are currently supported and not supported for Catacombs?
• What video cards are currently supported and not supported for Darkness Rising?
• What video cards are currently supported and not supported for Labyrinth of the Minotaur?
• What video cards are currently supported and not supported for Shrouded Isles?
• What video cards are currently supported and not supported for Trials of Atlantis?
• Error 404 code.
• When I click "Play" on either the updater or the server selection screen, the game disappears and nothing happens.
• When I click on the server I want to play, Dark Age of Camelot will either lock up right away, or a black screen will come up and then freeze. What can I do to resolve this?
• When I insert the Dark Age of Camelot CD-Rom nothing happens. What can I do?
• When I play the game, my Minotaur characters are naked or are shown only wearing basic armor.
• When I try to connect to Dark Age of Camelot using the "Do complete file check," I get an error message 205. Why is this?
• Patch Looping
• When installing Catacombs on a Windows 98 system, I get a blue screen error at the end of the install.
• When loading 2 clients on the same PC with my GeForce4, my computer crashes. What can I do to fix this?
• When loading Trials of Atlantis in Windows 98, I am getting a "Renderer Creation Failed" error. How can I fix this?
• When my telephone rings I get disconnected from Dark Age of Camelot. What can I do to prevent this?
• When playing DAoC, I can't see white text, or it's very hard to read. What may be the problem?
• When playing Dark Age of Camelot, every 30 minutes I go Link Dead. My connection is through the MSN network, what could be the problem?
• When playing Dark Age of Camelot, I either get a kernel32.dll error or strange mouse anamolies within the game (such as, the inability to see the mouse cursor, etc.). I am using a Logitech mouse and running Windows XP. Could this be the problem?
• When playing Dark Age of Camelot, I frequently disconnect and am on a cable modem / DSL modem. Could a third party program I am running be the result?
• When playing Dark Age of Camelot, my computer suddenly crashes to the desktop. I have voodoo-based 3D video on, but I do not have a voodoo card, could this be the problem?
• When playing Dark Age of Camelot, my computer suddenly freezes or reboots without warning.
• When running Dark Age of Camelot under Windows XP, and an error occurs, it kicks me out of the game and automatically reboots my PC. How can I prevent this?
• When starting DAoC I get an hourglass for 3 seconds, then nothing happens. I use Windows 2000. What could be the problem?
• When trying to connect to DAoC, I am experiencing the following message "Stream socket open, Datagram socket open, hit escape to exit." What does this mean?
• When trying to load Shrouded Isles, I am getting an "Renderer Creation Failed" error message. What could the problem be?
• Error 308