Talk:Fourteen Day Free Trial/@comment-172.56.12.169-20160330084628

This has been a GREAT customer service nightmare.. I mean.. experience. I am a CSR, and am APPALLED at the lack of customer care. The line that gets me... "In order to prove the best customer service for our players, the Customer Service department offers different channgels for you to get in contact with us." Ahem. First channel: email. "We'll get back to you in 72 hours!" Second channel: chat. "Send this email address a message!" It's a freakin nightmare! Here's my problem (for anyone reading who wants to laugh at a very angry and tired woman, feel free):  I started the trial account. A few days before it expired, I said "Hey, why not pay since I like it so much?" So I paid. I received a message in email saying I paid. My account shows "active" along with the date that I paid. My trial ended last night. It's now 3:42 am, my account should be fully activated. I go to log in. "Your account has been closed." My account has been what now? No. So I check my account information. Still shows active. Still shows I paid $14.95 for the month subscription. Where is my friar? Where is she? Where is my secondary friar for when I get bored after leveling to 50 with the first? Where is my level 1 magical character (at this point, I'm so exhausted, I made a sorcerer for all I know...)??? WHERE ARE THEY??? Locked away, where I cannot access them. But, it's okay. I get to MAYBE have them back in 72 hours. Know what else happens in 72 hours? I GO BACK TO WORK! Ruined my days off. Seriously. I will be cranky for the rest of the time I'm awake, and then probably wake up amused with that psychotic grin that makes my husband nervous.